Access Bank Zambia elevates customer experience with 24/7 Contact Centre

Access Bank Zambia has introduced a fully operational 24-hour Contact Centre, reinforcing our commitment to innovation, accessibility, and consistent customer support. This step reflects the Bank’s forward-thinking approach to service delivery and dedication to meeting the evolving expectations of today’s customers.

In a world that moves without pause, Access Bank is strengthening its support systems to ensure that customers can receive assistance whenever they need it. Whether it is account enquiries, digital banking support, card assistance or general service needs, customers can now reach the Bank at any time by dialing 202.

Commenting on the Development, Access Bank Zambia Managing Director Lishala C. Situmbeko, said: “As the country advances towards a more connected and time-conscious economy, we recognise that true service means being present whenever our customers need us. Launching a 24-hour Contact Centre is part of our broader ambition to make banking more accessible, more responsive and more human.

We are reshaping what accessibility and responsiveness mean in modern banking. We are removing limits, closing service gaps, and staying true to our promise to be Here for You in every way. Present. Reliable. Purposeful.

As we aspire to Africa’s first truly Global African Bank, we are committed to raising the standard of service not just in Zambia, but across all our markets. We are proud to play our part in positioning Access Bank as Africa’s gateway to the world."

Head of Customer Experience, Nicholas Muneku, added: "This is not simply about longer service hours. It reflects a fundamental shift in how we connect with our customers. We are no longer guided by the Bank’s operating hours but by the needs of the people we serve. The launch of this 24/7 Contact Centre sends a clear message: whenever our customers reach out, we will be here to respond to them."

Customers can reach the Contact Centre team at any time by dialling 202, sending an email to zambiainfo@accessbankplc.com, through the feedback platform on the Mobile Banking App, or by sending a direct message on the Bank’s official Facebook, LinkedIn or Instagram pages.