We Care

We Care

The Customers’ Ombudsman of Access Bank Zambia mediates fair settlement between the bank and its customers for complaints that have remained unresolved for 90 days and above. The Ombuds’ Process is an Alternate Dispute Resolution yet informal medium wherein an aggrieved customer of the bank may lodge complaints/grievances over the telephone, email, letters, physical visit to the Ombuds’ Office and within the shortest time possible, the Customers Ombudsman will collate data/information from both parties and informally engage parties towards an amicable resolution of the complaint.


The Ombuds process strives for a win: win resolution to ensure that the smooth customer/banker relationship is not disrupted by any complaint. This is an innovative Access Bank Zambia complaint resolution process, assuring our customers that we care and any complaints they may have regarding our financial services will be amicably resolved to the satisfaction of our customers.

Get in touch with our experts

TALK TO US ABOUT HOW WE COULD SUPPORT YOUR BUSINESS, PLEASE CALL US ON:

You can also call our Numbers:

 +260770712001, +260971236660, +260971236661, 

+260978777555, +260956130570, +260978777555, and 

+260211227941 (Official Bank Line)

Latest News

Access Bank Zambia Limited Completes Acquisition of Atlas Mara, Creates One of Zambia`s Top Five Banks Government, Private Sector Collaboration Vital to address Health Sector Challenges-Access Bank Zambia MD Access Bank Zambia Revolutionizes Payments with E-Workers SmartPay Launch on AccessPay Zambian MSMEs get 1 billion Boost British International Investment partners with Access Bank Plc to extend US$60 million trade finance facility across five African countries