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Our Customer interaction centre offers you 24/7 real-time information and assistance on all your enquiries and queries.


Our Multilingual contact centre is world-class. We have trained professionals proficient in the languages you are comfortable with that will see to your needs.

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Get the support you need from us. Use any of our available channels.

My Access: Fraud & Scam Prevention Tips

Learn how you can take precautions

We Care : Contact Details

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Locate the nearest branch/ATM closest to you

Tell us where you bank so we can give you information for your location.

We Care

The Customers’ Ombudsman of Access Bank Zambia mediates fair settlement between the bank and its customers for complaints that have remained unresolved for 90 days and above.

My Access

Learn more about fraud prevention to keep you and your money safe from fraudulent schemes.

Latest News

Government, Private Sector Collaboration Vital to address Health Sector Challenges Access Bank combination with Atlas Mara legally complete Access Bank Zambia Limited Completes Acquisition of Atlas Mara, Creates One of Zambia`s Top Five Banks Government, Private Sector Collaboration Vital to address Health Sector Challenges-Access Bank Zambia MD Access Bank Zambia Revolutionizes Payments with E-Workers SmartPay Launch on AccessPay