Access Bank Zambia introduces WhatsApp Banking

The service allows Access Bank customers to perform basic transactions via WhatsApp. 

Lusaka, Zambia – Wednesday, 22 May, 2019 - Access Bank (Zambia) Limited, one of Zambia’s emerging banks has launched “Access WhatsApp Banking” as part of our digital strategy to keep the pace in the digital banking revolution in Zambia and across the continent. This platform allows customers to carry out transactions like check balance, buy electricity (Zesco), buy airtime, block card transactions, get-mini statement and give feedback in its phase one of services that are currently live on the platform.

Access Bank Zambia’s Head of E-Business, Mr Alfred Ackon said the Bank has continued to keep the pace in the innovation front of the banking industry in Zambia, with the launch of banking services on WhatsApp – one of the largest social media platform in the world.

“Access Bank Zambia is bringing banking closer to its growing customer base by leveraging on the WhatsApp application. We look forward to seeing more of our customer enjoy the seamless experience of chatting with their bank,” he added.

Access WhatsApp banking is a non-intrusive service, which does not require users to download a new application or use extra data to access the options available. It works with the existing WhatsApp application and can be used immediately.

To connect with Access Bank Zambia on WhatsApp, all customers need to do is, add +260 764 801801, as a contact in their phones – “Access WhatsApp Banking” – the same way they would add any other number, activate the service by sending “Hi”. It is important to note that customers must use the number registered to their personal accounts with the bank.

Speaking at the same event, Access Bank Zambia Limited Country Managing Director, Mrs Joana Bannerman said: the days of brick and mortar banking are fast becoming a thing of the past as Access Bank launches its WhatsApp Banking in keeping its tradition of breaking new boundaries of innovation.

Shefurther said,“The product is designed to provide customers with an easy and reliable banking channel using familiar technology. The WhatsApp banking service will allow users to automate most parts of the banking experience, providing customers the ease of remote banking with the convenience of transacting on a social platform.”

Access Bank Zambia is poised to be the world’s most respected Africa bank and believes that digital banking is a key driver for innovation in today’s financial services industry. The Bank also recognizes that establishing a strong digital culture across all experiences for customers and employees will enhance access to the targeted markets and segments.

With the introduction of WhatsApp Banking, banking will be easier, flexible and cost effective as Access Bank Zambia brings banking closer to you on WhatsApp. The Bank continues to invest in its digital channels as it grows its retail base in Zambia and across the continent.


For further details, contact:  
Shelly Akyeh                                                      
Head, Corporate Communications                    
+260 211 227941                                                              
Interact with Access Bank Zambia Limited on our social channels:     
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About Access Bank Zambia
Access Bank (Zambia) Limited is a member of the Access Bank Group, a leading multinational financial services franchise made up of seven African banking subsidiaries and one in the United Kingdom. The Bank currently operates through a network of about 366 branches across major cities and commercial centres in Nigeria, Gambia, Ghana, Sierra Leone, Zambia, Rwanda and Democratic Republic of Congo.

Over the past years, the Bank has successfully established representative offices in Dubai, Lebanon, Hong Kong and Shanghai.

Access Bank started operations in Zambia in September 2008 and delivers full-scope commercial banking products and services. The bank currently has six branches and two agencies. The Bank strives to deliver sustainable economic growth that is profitable, environmentally responsible and socially relevant.