The awards might come in our name, but they belong to you! Thank you for helping us achieve the impossible

Our Awards

At Access Bank, we aim to provide the best products, services and experiences. So we’re pleased that our efforts have been recognised


  • World Customs Organization - International Customs Day certificate of merit and shield – in recognition of our participation in international trade matters, especially the promotion of the ZRA e-payment platform during the Covid -19 pandemic.
  • Winner, 2021 Customer Service Excellence Award – Omnichannel Support Excellence– during the 2021 Customer Service Awards and Customer Experience Conference by the Chartered Institute of Customer Management.


  • Best Financial Inclusion Technology Solutions Provider Zambia 2020 – Zipange Account, USSD/MoMo, WhatsApp, Mobile App, DibiliXtra save and win, W Banking at the 2020 Global Banking & Finance Awards
  • Best Banking Product (WhatsApp Banking) Zambia 2020 – (WhatsApp banking) at the 2020 Global Banking & Finance Awards
  • Best Digital Bank Zambia 2020 – Our digital channels allowing for non-customer transactions (ZRA, eNAPSA, AccessAfrica) and the multiple channels we have (USSD, WhatsApp, Mobile App, Cards, Internet banking – AccessPay) at the 2020 Global Banking & Finance Awards
  • Access Bank Zambia Limited also emerged as winners in the category: Best Customer Service Bank - Zambia 2020 in the Annual Global Business Outlook Awards 2020.
  • Access Bank Zambia’s DibiliXtra Account was announced Winner, Governor’s Award 2020 – Savings Product of the Year during the 2020 Financial Literacy Awards.


  • EFFICIENT UTILIZATION OF MULTI-CHANNEL SUPPORT AWARD’ in recognition of customer service excellence organised by the Zambian Institute of ‘Customer Management.


  • Best Application of Technology in Customer Services- Tax Online by the Zambia Institute of Customer Service.


  • Quality recognition Award in honour of Access Bank Zambia Limited for achieving a straight through processing rate in excess of 97% for United States Dollars payments sent to Citibank, N.A New York.
  • Citi Performance Excellence Award- In recognition of Access Bank Zambia Limited for achieving an MT202 STP rate of 98% or higher.
  • Award presented to Access Bank Zambia Limited for supporting and partnering in the successful hosting of the Zambia Global Entrepreneurship week.
  • Bankers Association of Zambia in partnership with Zambia Revenue Authority (ZRA) for introducing E Payment of Taxes and has been promoting the use of Credit Cards in Zambia.