The awards might come in our name, but they belong to you! Thank you for helping us achieve the impossible

Our Awards

At Access Bank, we aim to provide the best products, services and experiences. So we’re pleased that our efforts have been recognised


  • EFFICIENT UTILIZATION OF MULTI-CHANNEL SUPPORT AWARD’ in recognition of customer service excellence organised by the Zambian Institute of ‘Customer Management.


  • Best Application of Technology in Customer Services- Tax Online by the Zambia Institute of Customer Service.


  • Quality recognition Award in honour of Access Bank Zambia Limited for achieving a straight through processing rate in excess of 97% for United States Dollars payments sent to Citibank, N.A New York.
  • Citi Performance Excellence Award- In recognition of Access Bank Zambia Limited for achieving an MT202 STP rate of 98% or higher.
  • Award presented to Access Bank Zambia Limited for supporting and partnering in the successful hosting of the Zambia Global Entrepreneurship week.
  • Bankers Association of Zambia in partnership with Zambia Revenue Authority (ZRA) for introducing E Payment of Taxes and has been promoting the use of Credit Cards in Zambia.